Refund policy


Last Updated: July 29, 2026

At Lunorre, customer satisfaction guides how we operate. If a purchase doesn't work out, our return process is simple and free of hassle so we can put it right.

Order Cancellations

Cancellation requests can be submitted within 24 hours of placing your order by contacting us at Info@Lunorre.com. Be sure to include your order number so we can find and action your request.

Past this window a cancellation isn't guaranteed, since your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you're welcome to start a return once it arrives, in line with the guidelines below.

30-Day Easy Returns

You have 30 days from the date of delivery to start a return.

To be eligible, items must be:

Unused

In their original condition

Returned with all original packaging, tags, and accessories intact

Our support team will assist you at every stage of the process.

Restocking Fee: $0. Lunorre does not charge restocking fees of any kind.

Return Policy Overview

  • Return Window: 30 days from the date of delivery
  • Condition: Unused and in original condition, including all packaging, tags, and accessories
  • Easy Returns: Our support team will guide you through each step
  • Restocking Fee: None

Non-Returnable Items

Some items can't be returned for hygiene or safety reasons. Those products are clearly marked as non-returnable on their product pages.

Return Costs

Defective or Incorrect Products

We accept returns for both defective and non-defective products.

If your order arrives damaged, faulty, or different from what was ordered, Lunorre covers the full return shipping cost at no expense to you.

Customer Remorse (Change of Mind)

If a return is started for any of the following reasons, return shipping is the customer's responsibility:

  • The incorrect item was ordered
  • The item does not fit
  • The item is simply no longer wanted

Please note that original shipping charges are non-refundable.

How to Return an Item

  1. Contact Us
    Email us at Info@Lunorre.com with your order number and a brief description of the reason for your return.

  2. Pack Your Item
    Repack the item carefully in its original packaging, ensuring all accessories, tags, and documentation are included.

  3. Send It Back
    Follow the instructions in your return authorization email and use the recommended carrier or shipping method it outlines.

Refund Process

  • Inspection: Once your return reaches us, we check the item against our return eligibility criteria.
  • Refund Timing: Once approved, your refund is processed within 7 business days and applied to your original payment method. Your bank or payment provider may take an additional 3-10 business days to post the refund to your account.

Exchanges

We accept exchanges. If you'd like a different size, color, or product, contact us at Info@Lunorre.com and a member of our team will assist you right away.

Order Not Delivered

If your order hasn't arrived within the expected delivery window, contact us at Info@Lunorre.com with your order number. We'll work directly with the carrier to look into it. If a package is confirmed lost, we'll issue a full refund to your original payment method or send a replacement at no additional cost.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQs page or contact our customer service team for assistance.

Contact Information

Store Address: 258 Firehouse Rd, Washington Vermont 05675, United States 

Store Email: Info@Lunorre.com

Store Phone: +18022677628

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.