Welcome to Lunorre's FAQ page. We've put together answers to the questions we hear most often, but if something isn't covered here, don't hesitate to reach out. We're always happy to help.
Once your order is placed, here's what to expect:
For a full breakdown, take a look at our Shipping Policy.
Yes. Every order shipped within the United States qualifies for free shipping with no minimum purchase required. Visit our Shipping Policy for more details.
Not at this time. Lunorre currently only ships within the United States.
As soon as your order ships, you'll receive an email with a tracking number. You can use that to follow your order through our Track Your Order page on the site.
You have a 24 hour window from the time your order is placed to request a cancellation. Just email us at Info@Lunorre.com with your order number and we'll do our best to catch it in time.
We accept returns within 30 days of delivery on items that are unused and in their original condition with all packaging and accessories included.
Head to our Refund Policy for everything you need to know.
We're happy to help with exchanges. Email us at Info@Lunorre.com with your order number and what you're looking to swap it for, and we'll handle it from there.
You can also find more details in our Refund Policy.
If something arrives damaged or defective, we'll take care of it. Reach out to us within 30 days of receiving your order and we'll arrange a replacement at no cost to you.
You can find the full details in our Refund Policy.
Once your return arrives and has been reviewed by our team, your refund will be processed within 7 business days and issued back to your original payment method. Your bank or payment provider may take an additional 3–10 business days to post the refund to your account.
See our Refund Policy for more information.
All purchases are covered by our 30 day return window. If something isn't right, we want to know about it.
Full terms are outlined in our Refund Policy.
Lunorre is a United States based online business. We ship exclusively within the US and our team is based in Washington, Vermont.
We're an online only store. This allows us to keep things focused and make sure we're putting all of our energy into the experience you have with us, from your screen to your front door.
Yes. If you're ordering for a business, project, or organization, get in touch with us at Info@Lunorre.com and we'll work with you directly on pricing and logistics.
You can reach us through our Contact page or by emailing us directly at Info@Lunorre.com.
We do our best to respond within 1–2 business days.
Our Contact Information
Store Address: 258 Firehouse Rd, Washington Vermont 05675, United States
Store Email: Info@Lunorre.com
Store Phone: +18022677628
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.
